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A small tool for the shops on Main Street.
ReviewLoop is made by Agent Creative, a small studio in Connecticut. This page says why it exists, how it is built, and what it will never do.
Why it exists
A local business lives on word of mouth, and reviews are where word of mouth is written down. The people who would happily say something kind are usually the ones who never get asked, or who get asked in a way that takes six taps and a search.
We wanted the smallest tool that does the whole job: ask every customer the same way, make saying yes a single tap, show the owner what happened, and help them answer what comes back. Nothing to install at the register, no marketing suite attached.
How it is built
Honest tracking
Each customer gets a personal link. “Opened” means they opened your review page from it; “clicked” means they pressed a review site button. There are no tracking pixels in the emails.
A reply engine we wrote
Suggested replies come from a rules-and-templates engine that reads the rating and the topics in a review. An AI model can be connected to the site; when one is, the screen says so.
Nothing borrowed
Fonts, scripts and images are served from this site. There are no advertising cookies and no third-party analytics. Card payments go through Stripe and never touch our servers.
What ReviewLoop will not do
Some things would make the numbers look better and the business worse off. They are not in the tool, and they are not coming.
- Filter customers by rating. Everyone gets the same page and the same buttons.
- Write, buy or post reviews. Reviews come from your customers or not at all.
- Offer rewards for reviews. There is no coupon step, because review sites do not allow it.
- Log in to your Google, Yelp or Facebook account. It links to them and nothing more. You post your own replies.
- Keep emailing someone who asked to stop. One tap on the stop link and further requests to that address are refused.
- Use your customer list for anything else. It is yours. We do not sell it, share it or write to it.
What you will not find on this site
Star ratings, customer counts, logos of companies that use us, or quotes from delighted owners. ReviewLoop is new, and a tool about honest reviews should not open with borrowed praise. Every screenshot here is the real tool, and the bakery in them, Fernhill Bakery, is an example we made up so there would be something to look at.
The better test is your own: open the tool, put your business name in, and see whether the page, the card and the email look like something you would hand to a customer.
Photography
The photographs on this site are by independent photographers who share their work on Unsplash, used under the Unsplash License. They show real shops; none of them is a ReviewLoop customer.
- A bakery counterEkaterina Tyapkina
- Pastries in a bakery windowAhtziri Lagarde
- A barber at workNate Johnston
- A barista pouring milkOguz Tombul
- A florist at her counterEllicia
- A flower shop at duskayumi kubo
- A mechanic’s handsChristian Buehner
- A “We’re open” sign among plantsClay Banks
- A “Thank you for supporting local” windowSteph Quernemoen
Ask tonight’s customers before you lock up.
Set up your review page in three short steps. You can try everything before you make an account.