How to ask a customer for a review without making it awkward
Asking feels awkward until you have a moment, a sentence and a link. Here is how to choose all three, and the two rules that keep you on the right side of Google and the FTC.
The notebook.
Short, practical notes for local businesses on asking for reviews, answering them, and getting a QR code scanned.
How to reply to a bad review: four calm sentences
A reply to a bad review is read by your next hundred customers, not just the unhappy one. Here is a four-part answer that works, and the mistakes that make things worse.
Where to put a review QR code so people actually scan it
A QR code only works where people are standing still with a phone in their hand. Placement, size, glare and the one line of text that makes people scan.
Ask tonight’s customers before you lock up.
Set up your review page in three short steps. You can try everything before you make an account.